Shipping Policy

Last updated: September 2026

1. Where your order ships from

Noma Move dispatches orders from two locations:

• Our United States facility — 2120 S Reserve St, Missoula, MT 59801, United States
• Our partner supplier facility in China — Room 701, Building 2, Yabao Oriental International, No. 85 Jinshui East Road, Zhengdong New Area, Zhengzhou Section, Henan Free Trade Zone, Zhengzhou, Henan 450000, China

Which location an order ships from depends on the item and on current stock. Some items are held at our United States facility; others are dispatched directly by our supplier in China. You do not choose the dispatch location, and it does not change the price you pay: shipping is free on every order either way.

We tell you this openly because it affects how long delivery takes and, for some destinations, whether import charges apply. Both are explained below.

2. Order processing time

Orders are processed within up to 5 business days before they are dispatched. Orders are not processed or dispatched on weekends or public holidays. During launches, sales, and other high-volume periods, processing may take longer; if there is a significant delay we will contact you.

3. Delivery estimates

Once an order has been dispatched, estimated delivery is 8–12 business days.

Total time from placing an order to receiving it is therefore typically processing time (up to 5 business days) plus delivery time (8–12 business days).

These are estimates, not guarantees. Delivery times can be affected by customs processing, weather, carrier backlogs, incorrect address details, and other events outside our control. Items dispatched from our supplier facility in China generally sit at the longer end of the estimate.

4. Delays and your right to cancel

If we cannot dispatch your order within the time stated above, we will contact you, give you a revised estimate, and offer you the choice of waiting or cancelling for a full refund. If we cannot reach you or you do not wish to wait, you may cancel at any point before dispatch by writing to contact@nomamove.com and we will refund you in full.

5. Shipping costs

Shipping is free on all orders, with no minimum purchase, to every destination we serve.

6. Where we ship

We currently ship to the United States and the United Kingdom. We are opening further destinations as we grow. If your country is not available at checkout, we are not yet shipping there.

7. Order tracking

When your order is dispatched you will receive a confirmation email with tracking information. Tracking can take 24–48 hours to begin updating after you receive that email, and it is normal for a parcel to show no movement for a day or two between scan points, particularly while clearing customs. You can follow your order at any time on our Track Your Order page.

8. Customs, duties, and import charges

Orders that cross a border may be subject to import duties, taxes, and customs clearance fees charged by the destination country. This can apply to orders dispatched from our supplier facility in China, including orders delivered within the United States.

Where such charges apply, they are set by the destination country's authorities, are separate from the price you paid us, and are the responsibility of the recipient. We cannot predict, control, or reimburse them. Customs rules — including duty thresholds on low-value parcels — change from time to time. If you are unsure, check with your local customs authority before ordering.

If a parcel is refused at customs or returned because import charges were not paid, it is treated as an undeliverable parcel (see section 11).

9. Split shipments

Because we dispatch from two locations, items in the same order may be sent separately and arrive on different days, each with its own tracking number. You are never charged extra for a split shipment.

10. Address accuracy

You are responsible for giving a complete and accurate delivery address. We are not responsible for orders delivered to an address entered incorrectly at checkout. If you spot a mistake, contact us immediately at contact@nomamove.com — we can usually correct an address before dispatch, but not after.

11. Undeliverable and returned parcels

If a parcel is returned to us as undeliverable — wrong address, unpaid import charges, or repeated failed delivery attempts — we will contact you to arrange redelivery. A redelivery charge may apply. If we cannot reach you within 30 days, we will refund the order less any costs we incurred.

12. Lost, delayed, or damaged parcels

If tracking shows your order as delivered but you have not received it, or if it appears lost or significantly delayed, contact us at contact@nomamove.com within 7 days so we can open an investigation with the carrier. If your order arrives damaged, photograph the item and the packaging and see our Refund Policy.

13. Contact

Any question about shipping: contact@nomamove.com.