Refund & Return Policy

Last updated: September 2026

1. 30-Day Return Window

We want you to be happy with your Noma Move order. You may request a return or exchange within 30 days of the delivery date. To start a return, contact us at contact@nomamove.com with your order number.

2. Return Conditions

To qualify for a return:

• The item must be unused, in its original condition, with all original tags and packaging.
• You must provide proof of purchase (order confirmation or receipt).
• The item must be shipped back within 30 days of the delivery date.

Items marked "Final Sale" at checkout, gift cards, and personalized or made-to-order items are not eligible for return or exchange.

3. Return Shipping Costs

If you are returning an item for a reason of preference (you changed your mind, wrong size, etc.), you are responsible for the cost of return shipping. If the item arrived defective, damaged, or incorrect, Noma Move will cover the cost of return shipping — see Section 5 below.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at contact@nomamove.com within 7 days of delivery, including photos of the item and packaging. We will cover the cost of return shipping and provide a replacement, exchange, or full refund at no additional cost to you.

6. Manufacturing Defect Coverage

In addition to the return window above, if a manufacturing defect appears within 30 days of delivery, Noma Move will repair, replace, or refund the item at no cost to you. This coverage does not apply to damage caused by normal wear and tear, misuse, accidents, or unauthorized modification. Beyond this 30-day period, your statutory consumer protection rights under the laws of your country of residence continue to apply and are not affected by this policy.

7. Exchanges

If you would like to exchange an item for a different size or color, contact us at contact@nomamove.com. Exchanges are subject to product availability; if the requested item is unavailable, we will offer a refund instead.

8. Order Cancellations

We aim to process orders quickly. If you need to cancel or change an order, contact us at contact@nomamove.com as soon as possible. We cannot guarantee cancellation once an order has been submitted to our fulfillment partner for processing.

9. Contact Us

For any questions about returns, refunds, or warranty coverage, contact us at contact@nomamove.com.