NOMA FAQ

Clear choices. No surprises.

Most questions come down to the same three things: what you are buying, when it arrives and what happens if it is not right.

When will my order ship?

Orders are processed within up to 5 business days before they ship. You'll get a confirmation email as soon as your order is on its way.

How much does shipping cost?

Shipping is free on every order. Delivery usually lands between 8 and 12 business days after processing, depending on where you are.

How can I track my order?

Once your order ships we'll email you tracking information. You can follow it any time on our Track Your Order page. Updates can take 24–48 hours to appear.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. See our Refund Policy for full details.

What if an item arrives damaged or faulty?

Write to us within 30 days of delivery with photos of the item and the packaging, and we'll arrange a replacement or a refund.

Can I change or cancel my order?

Contact us as soon as possible at contact@nomamove.com. We can't guarantee changes once an order has been submitted for processing.

Which countries do you ship to?

We currently ship across the United States and the United Kingdom, and we're opening new destinations as we grow.

How can I contact support?

Email us anytime at contact@nomamove.com and we'll get back to you as soon as we can.

Prefer to talk it through?

Three quick routes to a human answer.

  • Still stuck?

    Write to contact@nomamove.com and tell us what you are looking for.

  • Track an order

    Your tracking number takes you straight to the latest carrier update.

  • Start a return

    30 days from delivery, unused and in the original packaging.